Last updated: 28 June 2026
At TechClickBuy, we want you to be completely satisfied with your purchase. If you're not happy for any reason, our return policy is designed to be fair and straightforward.
1. 14-Day Change of Mind Returns
Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your item and return it for a full refund.
Conditions for change of mind returns:
- The item must be unused and in its original, undamaged packaging
- All accessories, manuals, and free gifts included with the product must be returned
- The device must not have been activated or registered with a network
- Proof of purchase (receipt or order confirmation) is required
Please note: a restocking fee of up to 15% may apply if the packaging has been opened or the item shows signs of handling beyond inspection.
2. Faulty or Defective Items
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if your product is faulty or not as described.
- Within 30 days: You are entitled to a full refund for faulty items.
- Within 6 months: We will repair or replace the item. If repair is not possible, a partial refund may be offered.
- After 6 months: You may still be entitled to a repair or replacement, but you may need to prove the fault existed at the time of purchase.
3. Items Not Eligible for Return
- Items that have been activated, registered, or used beyond reasonable inspection
- Products with removed or damaged serial numbers or IMEI labels
- Accessories or items marked as final sale
- Items damaged due to misuse, accident, or unauthorised modification
- Software or digital products once downloaded or activated
4. How to Return an Item
In-Store Returns
Visit us at 91 Park View Road, Uxbridge, England, UB8 3LN during opening hours with your item and proof of purchase. Our team will inspect the item and process your return on the spot where possible.
Mail Returns
Contact us at info@techclickbuy.co.uk or call 07424 038879 to obtain a Return Authorisation (RA) number before sending your item back. Returns sent without an RA number may be delayed.
- Pack the item securely in its original packaging
- Include your RA number and proof of purchase
- Send to: TechClickBuy, 91 Park View Road, Uxbridge, England, UB8 3LN
We recommend using a tracked delivery service. We are not responsible for items lost in transit.
5. Refunds
- Refunds will be processed within 14 days of receiving the returned item
- Refunds are issued to the original payment method
- Original delivery charges are non-refundable unless the return is due to our error or a faulty product
- Return postage costs for change of mind returns are the customer's responsibility
6. Exchanges
If you'd like to exchange your item for a different model or colour, please visit our store or contact us. Exchanges are subject to stock availability. Price differences will be charged or refunded accordingly.
7. Warranty Returns
Items returned under manufacturer warranty will be assessed and either repaired, replaced, or refunded at our discretion. Warranty returns do not affect your statutory rights under the Consumer Rights Act 2015.
8. Contact Us
If you have any questions about our return policy or need to initiate a return, please get in touch:
